PRIVACY POLICY

SPRK, LLC
Effective Date: January 1, 2026
Last Updated: December 31, 2025

1. Introduction

Welcome to SPRK, LLC ("SPRK," "we," "us," or "our"). We provide customer relationship management (CRM) software designed specifically for insurance professionals. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

By using SPRK's CRM platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, job title, and password

• Profile Information: Professional credentials, license information, business address

• Client Data: Information you input about your insurance clients, including contact details, policy information, communications, and notes

• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our CRM, including features used, pages viewed, and time spent

• Device Information: IP address, browser type, operating system, device identifiers

• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze platform performance

2.3 Third-Party Integrations

• Information from integrated services you connect to SPRK (email providers, calendar applications, communication tools)

3. How We Use Your Information

We use collected information for:

• Service Delivery: Providing, maintaining, and improving our CRM platform

• Account Management: Creating and managing your account, authentication, and customer support

• Communication: Sending service updates, security alerts, and administrative messages

• Analytics: Understanding usage patterns to enhance features and user experience

• Security: Detecting, preventing, and addressing fraud, security issues, and technical problems

• Compliance: Meeting legal obligations and regulatory requirements

• Marketing: Sending promotional materials (with your consent, and you may opt-out anytime)

4. How We Share Your Information

We do not sell your personal information. We may share information with:

4.1 Service Providers

Third-party vendors who assist with hosting, data storage, payment processing, analytics, and customer support (under strict confidentiality agreements)

4.2 Business Transfers

In connection with mergers, acquisitions, or sale of assets, your information may be transferred (you will be notified of any such change)

4.3 Legal Requirements

When required by law, court order, or government request, or to protect our rights, safety, or property

4.4 With Your Consent

When you explicitly authorize us to share information with third parties

5. Data Security

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement industry-standard security measures including:

• Encryption of data in transit and at rest

• Regular security assessments and audits

• Access controls and authentication protocols

• Secure data centers with physical and digital safeguards

• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

• Your account remains active

• Necessary to provide services

• Required for legal, regulatory, or contractual obligations

• Needed for legitimate business purposes (dispute resolution, enforcing agreements)

You may request deletion of your account and data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access: Request copies of your personal information

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your personal information

• Portability: Receive your data in a structured, machine-readable format

• Opt-Out: Unsubscribe from marketing communications

• Restriction: Limit how we process your information

• Object: Object to certain processing activities

8. Children's Privacy

SPRK is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

9. International Data Transfers

If you access SPRK from outside the United States, your information may be transferred to and processed in the U.S. or other countries. We ensure appropriate safeguards are in place for such transfers.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, to delete personal information, and to opt-out of sales (though we do not sell personal information).

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

SPRK, LLC
Email: [email protected]
Address: 32703 19th Place South, Federal Way, Washington 98003, United States
Phone : +1 866-826-4830